FAQs

PRODUCTS

 Where are your products made?

  • All of our products are designed by artists with deep ties to the Sooner State.
  • The blank garments are sourced from multiple locations, but almost all of them are made in the USA or Latin America.
  • We value quality production and healthy work conditions. Our garments are currently printed & shipped in the USA. However, we are striving to move production of our products locally to our state to help our local economy through other small family businesses like ours.
    How do I know what size to buy?
    • Our t-shirts are a unisex fit and run true to size. Ladies wanting a more fitted look might consider going down one size.
    • For more detailed information, check out our sizing chart here.
      Do you do custom projects? 
      • We hope to offer custom projects on a large scale, case by case basis, in the near future. Please message us to inquire about possibilities at support@prairielandtradingco.com.

       

      ORDERING

      Where does Prairieland Trading Co. ship?
      • We ship to street addresses, PO boxes, and military APO addresses.
      • We currently only offer domestic shipping to all 50 states.
      • We hope to offer international shipping in the near future.
      When will my order be shipped?
      • All orders are print-on-demand. It generally takes about 7 days to fulfill your order.
      • Orders will typically ship out 1-2 business days after being fulfilled.
      • Please allow up to 5 business days for your order to be shipped to you especially during periods of high volume, such as during a sale, promotion, or the holiday season.  
      • Plan for a total of 10-14 days for your order to arrive after your order has been placed.
      • During the holiday season, please allow extra time for you order to be created and delivered; up to 3 weeks total. Orders placed after December 5th may not arrive on time for Christmas.
        How can I track my order?
        • Once your order is shipped, you will receive a shipping confirmation email with tracking information. If you’re unable to find it, check your spam and promotions folders to make sure it didn’t end up there.
          Can I change or cancel my order after it’s been placed?
          • Unfortunately, we are unable to cancel orders once they are placed.
            Do you offer wholesale?
            • We hope to offer wholesale orders in the near future. Please inquire with your interest at sales@prairielandtradingco.com
              Do you have a storefront location?
              • No. Not yet, but never say never!

              This is a gift - will pricing be on the packing slip?

              • No! Our price-free packing slips take the worry out of online orders when shipping straight to loved ones.

                    DELIVERY

                    Why are there no updates on my tracking?
                    • Please allow up to 48 hours for your tracking status to be updated after you receive an email that your order has shipped. Once it’s on its way, the tracking should update daily to show your package’s progress.
                      The tracking shows my order was delivered but I can’t find it anywhere - what should I do?
                      • When this occurs, we recommend first double-checking your shipping address to make sure it’s correct. If it is, the next steps would be to check around the front of your residence as well as with any neighbors and/or front office (if it’s an apartment complex). Also check with anyone else in your residence who may have received your package on your behalf.

                         

                        RETURNS & EXCHANGES

                        How do I return or exchange my order?
                        • At this time, returns and exchanges are not accepted.
                          Can I return or exchange a gift card?
                          • No, gift cards are non-returnable and non-refundable.
                            I received damaged or incorrect merchandise. Help!
                            • Please email our Customer Service team directly at support@prairielandtradingco.com. They’ll get you taken care of as soon as possible!

                              STILL NEED HELP?

                              If you have additional questions, please email us at ponyexpress@prairielandtradingco.com and we will get back to you as soon as we can!